022 | 10 Steps for Improving Operational Profits with Jon Albano

Jonathan “Jon” Albano is Founder & CEO of LodgingMetrics – a secure, cloud-based platform that enables hoteliers to track all of their critical business metrics across multiple properties from anywhere at any time, using a laptop, tablet or smart phone. He also hosts the popular Lodging Leaders podcast, an interview based show providing powerful business strategies for hotel professionals.

LL022-JonAlbanoFor more than 13 years, Jon defined Membership Services for AAHOA, one of the fastest-growing organizations in the hospitality industry, with over 14,000 members owning more than 20,000 hotels that total $128 billion in property value.

After effectively executing 13 national conventions, hundreds of regional trade shows, and attending numerous industry events, Jon is recognized by many as a leading hospitality needs expert in bringing owners and vendors together for mutual gain. As Vice President of Membership, he led the Membership, Education & Professional Development, Public Relations & Communications, and Information Technology departments.

Jon used his engineering background and passion for efficiencies to improve staff productivity and enhanced members’ experience by implementing countless technology solutions, designing custom software, and overseeing the development of multiple websites and mobile applications.

After years of working closely with hotel owners, Jon discovered that there are many “pains” hoteliers face on a daily basis, and in February of 2014, he left AAHOA to find ways that technology can cold solve them.

About this episode

The format for this episode is going to be a little bit different, and I’m really excited about it. Instead of featuring a new guest interview, I decided to create an episode completely dedicated to improving operational profits. In addition, I’m providing a powerful FREE Hotel Action Guide so listeners can begin taking massive action immediately.

So here’s how it all came about. If you’ve listened to any of my previous podcasts, you know that I like to ask my guests for tips on improving hotel performance, whether that be ADR, RevPAR, Occupancy, or overall profitability. I wanted to do a show on profitability, so I transcribed each of the episodes and used relevant content from each of my guests’ responses as the framework for the action guide. I then shared the outline with John and Kathleen Hogan of Hospitality Educators for their feedback, and we worked together to create an actionable resource for hoteliers.

You may recall I featured John Hogan in episode number 5 … and that is, by far, my most downloaded episode to date.

John’s been a hotelier and educator for more than 40 years, including senior management roles with Sheraton, Hilton, and Best Western. He’s conducted nearly 5,000 classes and workshops over the course of his career, and In 2012, Hospitality Educators was awarded the contract to revamp and deliver the AAHOA Certified Hotel Owners program.

Kathleen is the Chief Financial Officer and Co-Founder of Hospitality Educators, she has an MBA in HR and Finance, she’s a speaker, and she works closely with a lot of the AAHOA members enrolled in the CHO program, so working with this team is a dream come true.

After a lot of hard work, we developed the Hotel Action Guide: 10 Steps for Improving Operational Profits, and I used that as the framework for this episode. Each of the steps outlined in the guide are reinforced by carefully selected soundbites from industry experts to further expand on each of the concepts we talk about.

And this is just the beginning. We’ve already begun to develop a paid, module based program, that dives much deeper into each of the concepts, so if you like what you hear, be sure to reach out to us and secure your spot.

So here’s how it’s going to work. I’ll read each step, provide a little background, then announce each of the soundbites so you know who you’re listening to.

Think about it … this episode features nuggets of wisdom from (literally) hundreds of years of combined hospitality experience.

I hope you enjoy it.

Resources & Links

Jonathan Albano

Kathleen Hogan

Interviews referenced in this episode

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!

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Until the next …