085 | How to Welcome and Onboard New Hires with Karen Quintanilla

Karen has served as HR Coordinator at a 300 room downtown, full-service Sheraton hotel. She relocated to a 296 unit, all suite airport hotel that she helped open as the HR Director. Following these assignments she served for a number of years as General Manager for a 108 room select service hotel and then a 125 room branded, mid-market property.

In This Episode, We Talk About

  • Karen QuintanillaThe Welcome and On-boarding process, and how it was different from one property to another.
  • How she helped make the First Day of the Welcome experience memorable for new associates.
  • Orientation, initial training, and ongoing training.
  • How to connect with your team.
  • Managing by walking around.
  • Supporting your team to set them up for success.


Resources & Links

  • LinkedIn
  • Mobile (615) 207-8967

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

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Until the next …

  • Allison Plattsmier

    So insightful. She offers such a personal touch to her management style and how she interfaces with customers. Her professionalism is very apparent and I hope more people will utilize her talent!

  • Jonathan Albano

    Hey Allison. Thank you for leaving a comment. I totally agree … Karen is very insightful. You can tell how passionate she is about this industry, and the people serving it. I have no doubt she walks the talk.

  • Eileen Lemieux

    Karen has been a wonderful mentor to me throughout the years. She trained me in my first hotel management position and has nurtured and followed my progress in the hospitality industry ever since. Her amazing way of being right there for your needs and her expertise training has stayed with me for my entire career. She is a wonderful uplifting leader for all those around her. I always look forward to seeing and talking with Karen very opportunity that i have. May this video and many more help the hospitality industry to be stronger and the people working in this field to be more educated and comfortable with their superiors (mentors) and customers. Many Blessings to all.

  • Jonathan Albano

    Hi Eileen. Thank you for taking the time to comment on this episode. Karen is wonderful and she does take folks under her wing to make sure they are successful in their role. Sounds like you really benefited from that type of leadership. Thank you for sharing your experience.