William D. Frye, Ph.D., CHE, CHO, CHIA is an Associate Professor and Program Coordinator at Niagara University’s College of Hospitality and Tourism Management and a doctoral graduate from the School of Hotel, Restaurant, and Recreation Management at The Pennsylvania State University. He teaches classes in hotel and resort management, hospitality and tourism law, and club management, and is the professor in charge of Niagara University’s club management and Disney internship programs. He holds a Master of Hospitality Management degree from the Conrad N. Hilton College of Hotel & Restaurant Management at the University of Houston.
Dr. Frye has earned the designation of Certified Hospitality Educator from the Education Institute of the American Hotel & Lodging Association. He also serves as the editor of the Electronic Journal of Hospitality Legal, Safety and Security Research. In 2008, he co-authored a textbook, Managing Housekeeping Operations, available from the Educational Institute of the American Hotel & Lodging Association.
With over 30 years management experience, Dr. Frye has been associated with the hospitality industry for the past 24 years, primarily in hotel operations and hospitality education. Previously he was the general manager of a resort lodging property in Taos, New Mexico. He has also been employed previously by the Sonesta Hotel Corporation, Wyndham Hotels & Resorts, Hilton Hotels, and Penn State Hospitality Services.
In 2012, Dr. Frye became only the 10 th recipient to receive the “Raphael Kavanaugh Champion of Education Award” conferred by the International Council on Hotel, Restaurant, and Institutional Education. In 2015 he was presented the prestigious “Anthony G. Marshall Award” by the American Hotel & Lodging Educational Institute. This award recognizes an individual who has made significant long-term contributions to the hospitality industry in educating future leaders.
In This Episode, Bill Reveals:
- The various types of theft in hotels, who steals more – guests or the employees – and Bill reveals the strangest thing he has heard about being stolen from a hotel.
- That hotels owe a duty of reasonable care, and how that can change depending on the type of person on property, e.g. guests, employees and trespassers.
- The invisible threats like carbon monoxide poisoning and Legionnaires disease, what can cause it, and what you can do to prevent it.
- What an attractive nuisance is, things like the huge snow plow mound that can build up on property, how they can become a safety issue, and how the property can be liable if they don’t take steps to prevent or police it.
- Examples of blatant negligence he’s seen or heard about over the course of his career, and he shares examples of less obvious situations where a hotel could be deemed negligent.
- How to handle suicides at a hotel so that you minimize the impact on other guests without disturbing the scene for a police investigation.
Resources & Links
Thanks for Listening!
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Until the next …