145 | Proactive Strategies for Service and Sales with Hospitality Instructor Keely Law

Keely Law is Sales Manager for the Marriott Shoals Hotel and Spa in Florence, Alabama, and she has been part of the hospitality network for over 15 years. She is passionate about women’s empowerment and karaoke, in that order. Her personality can best be described as 1 part sales professional, 1 part skills developer, 2 parts community volunteer and 3 parts world traveler. (And 0 parts math genius?) Equipped with a degree from the University of Life, Keely creates authentic conversations that shed light on vulnerability, transparency, and truth.

In This Episode, Keely Reveals:

  • How to cultivate the ‘spirit to serve’ in others, and whether some people just don’t have that hospitality spirit of service.
  • Several hospitality strategies that can be practiced across the board, including the GUEST model, the 15/5 Rule, and the LEARN model.
  • Tips to help you remain proactive in your search for new clients and repeat business, including setting goals, tracking progress, keeping detailed notes, setting google alerts for key clients and creating video testimonials.
  • How a hospitality company can entice more women to join their sales force, and several things you can do to retain them.

Resources & Links

Keely Law

Thanks for Listening!

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Until the next …