Entries by Jonathan Albano

133 | GDPR Compliance with HFTP COO Lucinda Hart

Lucinda Hart, CAE, MBA, has over 22 years of association management and customer service experience in the areas of human resources, certification, membership, chapter relations, conferences/trade shows, nonprofit legal issues, and governance and administration. As HFTP Chief Operations Officer, Lucinda is responsible for the day-to-day operations of the association, managing 30 staff members, as well […]

130 | Hotel Safety and Security with Bill Frye

William D. Frye, Ph.D., CHE, CHO, CHIA is an Associate Professor and Program Coordinator at Niagara University’s College of Hospitality and Tourism Management and a doctoral graduate from the School of Hotel, Restaurant, and Recreation Management at The Pennsylvania State University. He teaches classes in hotel and resort management, hospitality and tourism law, and club […]

129 | Improving Communication for Every Single Employee with Corey McCarthy

Corey McCarthy is VP of Marketing for the digital workplace app Beekeeper, and she has nearly twenty years of experience in the hospitality industry. Serving as the Associate Publisher of Lodging Hospitality magazine, VP Sales at Hotel Interactive and founder of Testarossa Marketing, she has extensive insights into all facets of the hotel business.

128 | Leadership and Service Go Hand In Hand with Roger Miller

As a multi-unit hospitality veteran of 30+ years, Roger Miller has established himself as one of the hotel industry’s leading sales and marketing technical advisors who offers results-driven, sales & marketing expertise to the industry. He brings a depth of experience as a strategist, trainer, leader, coach, mentor and industry resource for full service, select […]

127 | If You Don’t Invest in Your Employees, Your Competition Will with Kayla Barrett Curry

Kayla Barrett Curry is President of Organization Impact, LLC and is a member of the Society of Human Resources Management, American Society of Training and Development, Phi Kappa Phi Honor Society, and the National Association of Professional Women. She has over 25 years experience in both the corporate sector and non-profit market as Director of […]

126 | Achieving Extreme Focus with Mental Performance Coach Dave Austin

Dave Austin is Founder of Extreme Focus and Co-Author of the international best-selling book, “Be A Beast: Unleash Your Animal Instincts for Performance Driven Results.” Dave brings out the best in his clients, many of which are the elite and professional athletes you watch on TV everyday. He is a highly sought after “mental performance […]

125 | 7 Steps to Transform Your Customer Experience Micro-Moments with Tony Bodoh

Tony is a #1 best-selling author, international speaker and the founder or co-founder of five companies ranging from customer experience consulting to small business training to television production. Tony’s research in the area of human experience has helped companies improve their sales, marketing conversion and customer satisfaction. As a certified Mental Performance coach, he has […]

124 | A New Generation of Lifestyle Hostels with Rafael Museri

Rafael Museri has over fifteen years of experience in international real estate development. Eight years ago, Rafael moved from Tel Aviv to Panama City, Panama. In 2008, he founded the Dekel Group where his knowledge and expertise have been invaluable in the aggregation of Dekel’s extensive portfolio of real estate assets. Rafael’s vision has facilitated […]