Entries by Jonathan Albano

115 | Create More Human Digital Relationships to Drive Direct Bookings with Hannah Béraud-Hindi

Hannah is the founder & Chief Emotionist(e) Officer at Hannah Béraud Digital Communications. She helps hotels, restaurants and travel companies create more human digital relationships to drive direct bookings and supports them in their digital transformation. Thanks to a network of partners with expertise in the communications, branding, technology & hospitality sectors, they create multi-dimensional, […]

113 | The Impact of Extraordinary Talent and a Compelling Culture with Dee Ann Turner

Dee Ann is a business leader, best-selling author and speaker. She started her career at Chick-fil-A in 1985 as an administrator in the Human Resources department. Selected as Chick-fil-A’s first female officer in 2001, Dee Ann has led various areas of the business including Human Resources, Franchisee Selection, Culture, Learning and Development, Talent Management and […]

112 | Connecting with Your Team, Empowering Women and Mountain Climbing with Lina Patel

Lina Patel’s goal is to climb mountains and her passion is to serve. Born and raised in India, Lina immigrated to the United States in the early 80’s with her parents. She grew up working in the hotel, cleaning rooms, doing laundry, working front desk shifts, and even mowing the lawn. She remembers coming home after school and […]

110 | Communicate Your Mission and Vision from Day One with Paul Ingebretsen

Paul H. Ingebretsen is a paragon of the hospitality industry. Through a career spanning four decades mostly in Latin America, he rose through the corporate ranks from Dishwasher to President. Iconic five-star hotels and resorts on four continents have benefited from his results-oriented leadership, and his excellency has allowed Paul the opportunity to host and […]