Tony is a #1 best-selling author, international speaker and the founder or co-founder of five companies ranging from customer experience consulting to small business training to television production. Tony’s research in the area of human experience has helped companies improve their sales, marketing conversion and customer satisfaction. As a certified Mental Performance coach, he has […]
About Jonathan Albano
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Entries by Jonathan Albano
Rafael Museri has over fifteen years of experience in international real estate development. Eight years ago, Rafael moved from Tel Aviv to Panama City, Panama. In 2008, he founded the Dekel Group where his knowledge and expertise have been invaluable in the aggregation of Dekel’s extensive portfolio of real estate assets. Rafael’s vision has facilitated […]
Last month, I featured Ron Whitfield and Dr. Kate Price-Howard, and we took a deep dive into How to Create an Awesome Internship Program. Click here to listen to that episode. This is part two in the hospitality internship series. Today’s guests are ResortQuest Interns Jordon Bonner, Nick Delaney, Allison Johnstone and Yaminah Cummings, and […]
Suresh Chawla was born in Burlington, Ontario, Canada, and moved with his parents (Dr. and Mrs. V.K. Chawla) and brother Dinesh to America in 1977. He has worked with Chawla Hotels since they opened their first property in Greenwood, MS in 1989. He currently serves as President and CFO of Chawla Hotels, which owns 17 […]
Eric Danziger is the chief executive officer of Trump Hotels, the world-renowned luxury hotel brand and management company, and is responsible for the strategic direction, growth and performance of the business. With more than 45 years of experience in the hotel business, Eric, who started as a bellman at The Fairmont San Francisco at the […]
Dr. Rick Garlick is the Global Travel and Hospitality Practice Lead at J.D. Power. He is responsible for providing industry thought leadership to the company’s clients in the hotel, destination, rental car, airline, and cruise line industries, as well as for creating new products and revenue opportunities to grow the practice. Rick joined J.D. Power […]
Ron Whitfield and Dr. Kate Price-Howard are both seasoned hospitality professionals with extensive experience developing, administering and growing successful internship programs. I’ve invited them back on the show to share how YOU can create an awesome internship program for your property.
Greg Fisher is CEO and co-founder of TripShock, an activities and tours OTA based out of Santa Rosa Beach, FL. Managing a high volume Destin hotel allowed Greg to focus on Customer Service, and to gain unique insight as to where the travel industry was heading. In 2009, Greg was approached by a respected charter […]
Dr. Aurora Dawn Reinke is a passionate and dynamic speaker and consultant who specializes in sustainability for the hospitality industry. Aurora launched Astrapto LLC to help owners and management teams with practical and strategic approaches to sustainability and corporate responsibility.
Kelly Harvel, CHA is a life long hospitality professional with experience in all levels of the lodging industry, from local operation to national branding. He currently serves as President/COO of V&S Hospitality Management – a Full Service Hotel Management Company with a focus on operational customer excellence based in Palm Harbor, Florida.