109 | Passion, Courage and Patience with Dina Patel

Dina Patel, CHO was born in Bardoli, India, and immigrated to USA with her family in 1988, when she was 10 years old. Two years later, Dina’s parents bought their first independent motel in San Antonio, Texas. From day one, Dina helped out in every part of the motel.

Dina earned a BBA (magna cum laude) with a minor in Spanish from the University of Houston in 1999, then began her career working as a System Analyst for Hanover Compressor Company. Several years later, Dina left the corporate world to pursue her dream of business ownership and in 2007, she and her husband opened their first hotel, a brand-new 35-room Scottish Inn and Suites. Keep Reading »

103 | Travel, Tourism and Tech with Martin Owen

Martin Owen joined the industry as a travel agent specializing in corporate travel, before working in reservations and sales for an international airline. He moved back into agency management eventually managing a chain of travel agencies in London.

In 1983, he joined Travelbag, a small company of 12 people selling discounted air tickets to Australia. He was part of the ownership team that grew the company to 400 people as a major long-haul tour operator. Travelbag also ran its own charter flight operation with daily flights to Australia from the UK, and owned a tourist ranch and hotel in Central Australia.

On selling his stake in Travelbag in 1996, he established a Tourism Consultancy, Owen Organization. The consultancy assisted in air and land product purchasing for a major tour operator; technology management for an international travel agency group; technology consulting for Sabre/American Airlines in Europe; establishing travel industry distribution for Serviced Apartment rentals worldwide; and developed a travel agency specializing in international travel for dogs among other projects.

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100 | Improving Online Distribution and Profitability with Erik Muñoz

Erik is a hotel technology marketing specialist, with deep experience across global markets with solutions such as revenue management, online distribution and property management.  Erik started his career in hotel management, then shifted to technical roles in solution consulting and delivery, before specializing in sales and marketing leadership.
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098 | Sex Trafficking at Hotels (and What You Can Do About It) with Jan Edwards

Jan Edwards is the founder and CEO at Paving the Way, an organization committed to ending sex trafficking in the U.S. through education and empowerment. Jan spent over 25 years in sales and marketing working with big names like Time Warner, Bright House, the UN and other international organizations, before taking on the worldwide initiative to prevent children from become victims of this silent crime.

She is the writer and producer of the award winning film; Trapped in the Trade that is used globally in business and educational programs across the country and believes this endeavor must start in our neighborhoods.

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090 | Hotelier Vendor Relations with Atul Patel

Atul G. Patel, CHO is a second generation hotelier. He and his family moved to the United States in 1979 and settled in Tifton, GA, where his family bought their first independent hotel. After learning the trade in the family business, Atul went on to earn a Bachelor’s degree in Economics from Emory University, and a Master’s Degree in Finance Georgia State. He now has an interest in seven properties, and he and his partners manage a portfolio of five.

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089 | How to Attract, Retain and Engage Millennials with Amanda Hammett

Amanda is an entrepreneur, speaker and consultant who helps corporations develop strategies around attracting, retaining and engaging top millennial talent. She has spoken to Millennials over 800 times in the last 5 years. In fact, one group of college students dubbed her the “Millennial Translator” after speaking to them, so clearly she understands, and knows how to connect, with this generation.

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088 | The People Business with Luis Fernandez

Luis Fernandez, and his wife Yanin, own and operate two restaurants located in Historic Downtown Norcross, Georgia. In 2008, they opened their first restaurant, Mojitos Cuban American Bistro, offering authentic Cuban cuisine in a casual 50’s atmosphere. In 2014, they opened their second restaurant, The Crossing, in the more than a century old Norcross train depot. The casual, fine dining establishment offers steaks, chops, and a contemporary American menu. Both restaurants deliver amazing cuisine, great service, and quality live music.

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079 | Taking Your Customer Service Experience to the Next Level with Shep Hyken

Shep is a customer service expert, a keynote speaker and New York Times bestselling business author. He is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. His clients range from companies with fewer than fifty employees to corporate giants, such as AT&T, American Express, General Motors, IBM, Kraft, Marriott, Toyota, Verizon, and many more.
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Tim Danyo

077 | Using Video to Grow Your Business with Tim Danyo

Tim Danyo is a film maker, an educator, and an entrepreneur. His training is in visual communications and has worked on many successful film, documentary, television and web video projects. Based on Missoula, Montana, Tim’s company, Imagination Media, provides video production, editing, and duplication services for Web, TV, commercials, promotional, corporate and training videos.
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076 | Service, Trends, Brands and More with David Eisen

David Eisen is editor-in-chief of the Questex Hospitality Group, whose titles include the more-than-a-century-old Hotel Management magazine. His responsibilities include overseeing print and digital direction, and leading content creation for events and conferences under the Questex umbrella. Prior to joining Questex, he was hotel editor at Business Travel News.
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