104 | Hotel Bids that Fill Last-Minute Rooms with Inder Sharma

Inder Sharma is a visionary, a serial entrepreneur, an angel investor and an environmentalist seeking practical solutions to everyday life problems. He has founded 15 companies over the last 20 years varying from hospitality solutions, to energy efficient lighting, to power generation. Inder founded Hotel.com in 1996 and sold it in 2001. He founded hotelsupplies.com which became the platform for chicebuys.com. He founded medibuy which went public in 2001 with a valuation of $1.5B. Inder has been associated with AAHOA for over 23 years and has been part of it’s growth since 1993.  Keep Reading »

101 | Service Recovery – Be the Hero with Susan Pannozzo

Susan Pannozzo, CHA, CHT brings over 30 years of experience to the hospitality industry. She started her career as a Guest Service Representative, working her way up through multiple departments to eventually the role of General Manager. After 14 years in hotel operations, Susan joined the corporate office of IHG in 2000 as Quality Consultant, later transitioning to the IHG Training Department where she managed the quality and service training programs for the Americas Region up until February of 2017. Keep Reading »

098 | Sex Trafficking at Hotels (and What You Can Do About It) with Jan Edwards

Jan Edwards is the founder and CEO at Paving the Way, an organization committed to ending sex trafficking in the U.S. through education and empowerment. Jan spent over 25 years in sales and marketing working with big names like Time Warner, Bright House, the UN and other international organizations, before taking on the worldwide initiative to prevent children from become victims of this silent crime.

She is the writer and producer of the award winning film; Trapped in the Trade that is used globally in business and educational programs across the country and believes this endeavor must start in our neighborhoods.

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095 | The Smartest Room with Tarun Patel

Tarun S. Patel is a second generation hotelier and entrepreneur specializing in Hospitality Management and Development, Deal Structure, Finance and Accounting. He’s Principal of Pacific Hospitality Company, and Founder and CFO of Pracrea Inc, a Silicon Valley based startup offering software-as-a-service solutions used by commercial real estate brokers and owners to manage the sale of their listings and properties. Their solution, TheHotelInventory.com, provides a virtual meeting place for hotel buyers and sellers that helps hotel sellers and brokers market their properties, and hotel investors find their next investment.

Tarun earned a BS, Finance and Economics from San Diego State University.

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090 | Hotelier Vendor Relations with Atul Patel

Atul G. Patel, CHO is a second generation hotelier. He and his family moved to the United States in 1979 and settled in Tifton, GA, where his family bought their first independent hotel. After learning the trade in the family business, Atul went on to earn a Bachelor’s degree in Economics from Emory University, and a Master’s Degree in Finance Georgia State. He now has an interest in seven properties, and he and his partners manage a portfolio of five.

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Rocco Bova

054 | Creating Rewarding Relationships with Guests, Staff and Industry Professionals with Rocco Bova

Rocco Bova is a passionate hotelier and an energetic entrepreneur with a remarkable career of nearly 20 years. He studied hotel management at Westminster College in London and Cornell University in Singapore, and he has worked in some of the finest, world class properties in amazing destinations spanning three continents. He’s led pre-opening, rebranding, and repositioning projects, and he’s recognized as a turnaround expert. Keep Reading »

Eliza Selig

047 | Hospitality Attacks: Tips That Could Save Lives with Eliza Selig

Eliza Selig is the Director of Communications for Hospitality Financial and Technology Professionals (HFTP®), a global professional association for financial and technology personnel working in hotels, clubs and other hospitality-related businesses.  She has been with HFTP since 1999, overseeing the association’s communications endeavors, including serving as editor/managing editor of the association’s journal The Bottomline. Keep Reading »

Rupesh Patel

044 | Convert Your Guests Into Raving Fans with Rupesh Patel

Rupesh is the CEO of 3Hospitality and SmartGuests.com, and he operates award winning hotels in the Daytona Beach area. Known for his out of the box, innovative thinking, Rupesh has incorporated his marketing and design background into the hospitality industry to deliver simple ideas that bring smiles to guest’s faces and drive revenues for his hotels.

Rupesh regularly shares his passion for entrepreneurship, customer service and marketing on numerous industry websites, social media and blogs. Keep Reading »

Rick Takach

043 | How to Find, Train and Keep Good People with Rick Takach

Rick Takach, Jr. is President and CEO of Vesta Hospitality – a fully integrated hotel development and hospitality management company based in Vancouver, Washington. In less than 20 years, Vesta has grown their portfolio to 13 properties under management in 8 states.

Last year, Hotel Business ranked Vesta Hospitality #78 in their Top 100 Management Companies of 2014 report. Keep Reading »