084 | Meaningful Employee Benefits with Laura Lee Blake

Laura Lee Blake, JD is a lawyer and a Wealth Advisor with SunBright Wealth Management & Financial Planning, through Money Concepts Capital Corp., Member SIPC/FINRA. Laura Lee has more than twenty-five years’ experience in the legal industry. She has handled complex litigation, corporate transactional and business-related matters. Laura Lee is expanding into the financial planning sector, and her clients include individuals, families, and small business owners, with a focus on the hospitality, service, and manufacturing industries. Keep Reading »

083 | How to Build Great Hotel Teams with the Hotelier Mastermind

At it’s core, the Hotelier Mastermind includes John Hogan, Kathleen Hogan, Tim Danyo and Jon Albano.

John and Kathleen are the Co-Founders of HospitalityEducators.com, a hotel consulting resource for hospitality professionals focused on making hotels more profitable. Kathleen is the CEO and John is the Chief Learning Officer. Among other things, Hospitality Educators is the creator and facilitator of the AAHOA Certified Hotel Owners Program, the CHO.

Tim is a film maker, an educator, and an entrepreneur, and he’s the Founder and CEO of the video production company ImaginationMedia.tv Keep Reading »

Marie Sorensen

080 | What to Know When Working with an Architect with Marie Sorensen

Marie S.A. Sorensen AIA NCARB LEED AP is the head of Cambridge, Massachusetts-based Sorensen Partners Architects & Planners, Inc. She is a Design and Technical Architect, Masterplanner, and Interior Designer with experience in hotels, restaurants, and recreational facilities. Sorensen Partners is a commercial firm, serving universities, K-12 educational facilities, corporations, institutions, and government – in addition to hospitality. Keep Reading »

079 | Taking Your Customer Service Experience to the Next Level with Shep Hyken

Shep is a customer service expert, a keynote speaker and New York Times bestselling business author. He is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. His clients range from companies with fewer than fifty employees to corporate giants, such as AT&T, American Express, General Motors, IBM, Kraft, Marriott, Toyota, Verizon, and many more.
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078 | Networking, Service and Passion with Ryan Brown

Ryan recently embarked on a career in the hospitality industry after more than 7 years of service in the United States Air Force. He has an optimistic personality mixed with an awesome work ethic, and he’s making some noise in his new position. Ryan currently serves as a front desk agent for a full service franchise property in Florida and is a shining example of how hard work and a “can do” attitude can fast track you to realize great success in the hospitality industry.
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Tim Danyo

077 | Using Video to Grow Your Business with Tim Danyo

Tim Danyo is a film maker, an educator, and an entrepreneur. His training is in visual communications and has worked on many successful film, documentary, television and web video projects. Based on Missoula, Montana, Tim’s company, Imagination Media, provides video production, editing, and duplication services for Web, TV, commercials, promotional, corporate and training videos.
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076 | Service, Trends, Brands and More with David Eisen

David Eisen is editor-in-chief of the Questex Hospitality Group, whose titles include the more-than-a-century-old Hotel Management magazine. His responsibilities include overseeing print and digital direction, and leading content creation for events and conferences under the Questex umbrella. Prior to joining Questex, he was hotel editor at Business Travel News.
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David Mead

075 | Start With Why with David Mead

David has been working with Simon Sinek, a world-renowned thought leader and author of the book, Start with Why: How Great Leaders Inspire Everyone to Take Action, since 2009, and he speaks and facilitates workshops inspired by Simon’s simple, yet powerful message. David travels internationally, helping people shift their perceptions about the reason their organizations really exist, what leadership is, and how human biology plays into it all. Keep Reading »