Search Results for “feed” – Lodging Leaders http://lodgingleaders.com Powerful Business Strategies for Hospitality Professionals Wed, 17 Oct 2018 07:01:00 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.8 http://lodgingleaders.com/wp-content/uploads/2016/03/cropped-Site_Icon-32x32.png Search Results for “feed” – Lodging Leaders http://lodgingleaders.com 32 32 184 | The Superpower of Persuasion with Jeff Tippett http://lodgingleaders.com/184-the-superpower-of-persuasion-with-jeff-tippett/ http://lodgingleaders.com/184-the-superpower-of-persuasion-with-jeff-tippett/#respond Wed, 17 Oct 2018 07:01:00 +0000 http://lodgingleaders.com/?p=5412 Known to many as Mr. Persuasion, Jeff Tippett is a subject matter expert on persuasive communications. Speaking to international audiences through keynotes and seminars, Jeff helps attendees increase their effectiveness, gives them powerful tools to help reach their goals, and empowers attendees to positively impact their organizations or businesses. In 2014, Jeff founded Targeted Persuasion, […]

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Known to many as Mr. Persuasion, Jeff Tippett is a subject matter expert on persuasive communications.

Speaking to international audiences through keynotes and seminars, Jeff helps attendees increase their effectiveness, gives them powerful tools to help reach their goals, and empowers attendees to positively impact their organizations or businesses.

In 2014, Jeff founded Targeted Persuasion, an award-winning public affairs + communications firm. He has worked with renowned brands like Airbnb, The National Restaurant Association, and The League of Women Voters.

Jeff believes that we all live or die based on our ability to persuade.

In This Episode, Jeff Reveals …

  • The superpower of persuasion, and the difference between persuasion and manipulation.
  • How to help others find their win (so you win), and he offers some helpful tips for assisting an unhappy guest.
  • The correlation between how customers view a given brand … and how they consider that brand when they book in the future, and how we can make a memorable connection with a guest that leads to brand loyalty.
  • How to position your messages so that people say yes, and how to craft a call to action that people can’t resist.
  • A heartfelt story of his experience with an international adoption, and he connects that profound message for people within the lodging industry.

Resources & Links

Jeff Tippett

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

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]]> http://lodgingleaders.com/184-the-superpower-of-persuasion-with-jeff-tippett/feed/ 0 183 | The Business Case for Improving Employee Engagement with Julia Felton http://lodgingleaders.com/183-the-business-case-for-improving-employee-engagement-with-julia-felton/ http://lodgingleaders.com/183-the-business-case-for-improving-employee-engagement-with-julia-felton/#respond Wed, 10 Oct 2018 07:01:27 +0000 http://lodgingleaders.com/?p=5402 Julia Felton is the Founder of Business HorsePower, which delivers leadership and team development to CEO’s, entrepreneurs and executives. Julia is a veteran of the hospitality industry having been the creator the HotelBenchmark Survey which provided the lodging industry with monthly statistics on its performance. She took that business from an idea on a piece […]

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Julia Felton is the Founder of Business HorsePower, which delivers leadership and team development to CEO’s, entrepreneurs and executives.

Julia is a veteran of the hospitality industry having been the creator the HotelBenchmark Survey which provided the lodging industry with monthly statistics on its performance. She took that business from an idea on a piece of paper to the global market leader providing data to hoteliers in all regions across the world, apart from North America. In 2008 that business was sold to STR and became STR Global.

Julia holds a degree in Hospitality Management and has also worked in a variety of luxury five star hotels across the world. She is an international speaker and a best-selling author.

In This Episode, Julia Reveals …

  • The business case for organizational alignment through improving team engagement.
  • Why employee engagement is becoming so important right now, the percentage of the workforce that are not engaged, and what that means to your bottom line.
  • Some of the common myths around employee engagement.
  • The key elements of an engaged organization – what that looks like – and the benefits of having a highly engaged workforce.

Resources & Links

Mentioned in this Episode

  • Engaged Purpose Workbook (Free)
  • Free Engagement Assessment

Julia Felton

Business HorsePower

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 183 | The Business Case for Improving Employee Engagement with Julia Felton appeared first on Lodging Leaders.

]]> http://lodgingleaders.com/183-the-business-case-for-improving-employee-engagement-with-julia-felton/feed/ 0 182 | Create a Meaning Statement and Share It ALL the Time with Jeffrey Davidson http://lodgingleaders.com/182-create-a-meaning-statement-and-share-it-all-the-time-with-jeffrey-davidson/ http://lodgingleaders.com/182-create-a-meaning-statement-and-share-it-all-the-time-with-jeffrey-davidson/#respond Wed, 03 Oct 2018 07:01:51 +0000 http://lodgingleaders.com/?p=5393 Jeffrey Davidson is engaging, thought-provoking, and sometimes gets so excited you think he forgot to breathe. Jeffrey has been exploring the boundaries of world-class teams for over 20 years. As a recognized expert in strengthening leaders and building teams, he has worked with 100s of teams, taught thousands, and consulted with multiple Fortune 100 corporations. […]

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Jeffrey Davidson is engaging, thought-provoking, and sometimes gets so excited you think he forgot to breathe. Jeffrey has been exploring the boundaries of world-class teams for over 20 years. As a recognized expert in strengthening leaders and building teams, he has worked with 100s of teams, taught thousands, and consulted with multiple Fortune 100 corporations.

A dynamic presenter, Jeffrey speaks at conferences across the United States and Canada, and audiences love his interactive, high-energy talks because they include humor and real-life stories of success … and his many brushes with failure.

Jeffrey’s goal is simple, he wants you to be outstanding … and he wants your team to be even better.

In This Episode, Jeffrey Reveals …

  • The UNASKED questions every employee needs answered … things like:
    • Does this job have meaning and what is it?
    • How do we know we’re working on the right stuff?
    • What’s your definition of success?
  • The first thing a busy manager should do to turn their team from MEH to STAND-OUT … it’s about creating and sharing a meaning statement.
  • How to connect with your team, outside of an annual performance review, in a clear, positive manner – where you constructively share with them what they can build upon, and where they can refocus.
  • How creating a culture where your team asks for feedback from other teammates and their boss on a weekly basis makes them more receptive to it.

Resources & Links

Jeffrey Davidson

Leading Great Teams

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 182 | Create a Meaning Statement and Share It ALL the Time with Jeffrey Davidson appeared first on Lodging Leaders.

]]> http://lodgingleaders.com/182-create-a-meaning-statement-and-share-it-all-the-time-with-jeffrey-davidson/feed/ 0 181 | Disruptive Force for Positive Change: Forging Future at CH&LA, AAHOA with Bijal Patel http://lodgingleaders.com/181-disruptive-force-for-positive-change-forging-future-at-chla-aahoa-with-bijal-patel/ http://lodgingleaders.com/181-disruptive-force-for-positive-change-forging-future-at-chla-aahoa-with-bijal-patel/#respond Wed, 26 Sep 2018 07:01:51 +0000 http://lodgingleaders.com/?p=5380 Bijal Patel guides San Jose-based Coast Redwood Hospitality, which owns and operates a portfolio of multiple real estate and hotel projects. He is a third-generation hotelier who signed his first franchise agreement while a senior in high school and earned the prestigious Certified Hotel Administrator (CHA) designation at age 20. He enthusiastically gives back to […]

The post 181 | Disruptive Force for Positive Change: Forging Future at CH&LA, AAHOA with Bijal Patel appeared first on Lodging Leaders.

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Bijal Patel guides San Jose-based Coast Redwood Hospitality, which owns and operates a portfolio of multiple real estate and hotel projects. He is a third-generation hotelier who signed his first franchise agreement while a senior in high school and earned the prestigious Certified Hotel Administrator (CHA) designation at age 20. He enthusiastically gives back to his chosen industry, serving currently as an officer of the California Hotel & Lodging Association (CH&LA) as well as being active in the 17,000-member Asian American Hotel Owners Association (AAHOA) as an Ambassador for the North Pacific Region and as a member of the Young Professionals Committee.

In This Episode, Bijal Reveals …

  • His unique perspective on the state of our industry right now … and in the months ahead
  • His choice of hospitality as a career … which wasn’t always his first choice
  • His ideas about being a third-generation hotelier
  • His recent dinner meeting with UN Ambassador Nikki Haley

Resources & Links

Bijal Patel

Coast Redwood Hospitality

  • Website

Mentioned in this Episode

  • California Hotel & Lodging Association (CH&LA)
  • Asian American Hotel Owners Association (AAHOA)

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 181 | Disruptive Force for Positive Change: Forging Future at CH&LA, AAHOA with Bijal Patel appeared first on Lodging Leaders.

]]> http://lodgingleaders.com/181-disruptive-force-for-positive-change-forging-future-at-chla-aahoa-with-bijal-patel/feed/ 0 180 | Engineering Meaningful and Trusting Relationships with Nick Lawniczak http://lodgingleaders.com/180-engineering-meaningful-and-trusting-relationships-with-nick-lawniczak/ http://lodgingleaders.com/180-engineering-meaningful-and-trusting-relationships-with-nick-lawniczak/#respond Wed, 19 Sep 2018 07:01:28 +0000 http://lodgingleaders.com/?p=5373 Nick Lawniczak has more than 10 years of experience specializing in the luxury hospitality market. Over the years, he’s worked on a wide array of projects ranging from residential remodels, note rebranding, commercial tenant improvements, shopping centers and the development of new high rise luxury condominiums. Nick feels his greatest strength is his ability to […]

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Nick Lawniczak has more than 10 years of experience specializing in the luxury hospitality market. Over the years, he’s worked on a wide array of projects ranging from residential remodels, note rebranding, commercial tenant improvements, shopping centers and the development of new high rise luxury condominiums.

Nick feels his greatest strength is his ability to build meaningful and trusting relationships which, he believes, is the key to gaining the confidence and support of the team and departments.

In This Episode, Nick Reveals …

  • His career journey, and he shares some of the typical job responsibilities he has had while serving as Director of Engineering for multiple companies.
  • Several tips for avoiding common ADA pitfalls that can impact your bottom line.
  • The importance of developing key relationships with local governmental agencies, like fire and police, but also developing relationships within other departments at the property.
  • Staffing challenges he’s face, and a few things he’s done to foster higher engagement and improve employee retention.
  • Some creative ways to recapture revenue for your department.

Resources & Links

Nick Lawniczak

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 180 | Engineering Meaningful and Trusting Relationships with Nick Lawniczak appeared first on Lodging Leaders.

]]> http://lodgingleaders.com/180-engineering-meaningful-and-trusting-relationships-with-nick-lawniczak/feed/ 0 179 | Setting Your Hotel Apart from the Competition with Cynthia Bock http://lodgingleaders.com/179-setting-your-hotel-apart-from-the-competition-with-cynthia-bock/ http://lodgingleaders.com/179-setting-your-hotel-apart-from-the-competition-with-cynthia-bock/#respond Wed, 12 Sep 2018 07:01:29 +0000 http://lodgingleaders.com/?p=5361 Cynthia Bock joined Waterton in 2010 and serves as senior vice president, business development for the hospitality platform. In this role, she is responsible for maintaining and expanding relationships with investors and operating partners related to third party management contracts. Prior to her current role, Cynthia served as senior vice president of sales and marketing, […]

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Cynthia Bock joined Waterton in 2010 and serves as senior vice president, business development for the hospitality platform. In this role, she is responsible for maintaining and expanding relationships with investors and operating partners related to third party management contracts. Prior to her current role, Cynthia served as senior vice president of sales and marketing, where she was responsible for all top line sales, marketing and revenue management efforts for the hospitality portfolio. She was promoted to senior vice president of development in 2017.

Prior to joining Waterton, Cynthia served as director of sales and marketing for Hyatt, Hilton and InterContinental Hotel Group hotels. She’s worked with full service hotel brands such as Hyatt Regency, Hilton Suites, Doubletree Guest Suites & Conference Center, Crowne Plaza Hotel & Conference Center, as well as focused service brands like Hilton Garden Inn and Doubletree Club.

Cynthia holds a Bachelor of Science degree in both Marketing and Public Relations from Bradley University in Peoria, IL.

In This Episode, Cynthia Reveals …

  • This history of Waterton, their hospitality platform, and the mix of properties in their portfolio which includes both owned and 3rd party managed.
  • WHY an owner would hire a management company, and what to look for (good and bad) to find the right management company.
  • What sets Waterton apart from other third party management companies, and what you can expect after hiring them.
  • And, Cynthia offered to provide a complimentary hotel assessment for the listeners so you can see where the opportunities for improvement and growth are. To get started, call or email Cynthia directly.

Resources & Links

FREE Hotel Assessment

  • To take advantage of Cynthia’s offer for a complimentary hotel assessment, call her direct at 630.421.3742 or email her at [email protected].

Cynthia Bock

Waterton

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 179 | Setting Your Hotel Apart from the Competition with Cynthia Bock appeared first on Lodging Leaders.

]]> http://lodgingleaders.com/179-setting-your-hotel-apart-from-the-competition-with-cynthia-bock/feed/ 0 178 | Connecting Travel Startup Founders, Investors and Corporations with John Matson http://lodgingleaders.com/178-connecting-travel-startup-founders-investors-and-corporations-with-john-matson/ http://lodgingleaders.com/178-connecting-travel-startup-founders-investors-and-corporations-with-john-matson/#respond Wed, 05 Sep 2018 07:01:58 +0000 http://lodgingleaders.com/?p=5353 John Matson is the Managing Director of Voyager HQ, a club bringing together startup founders, corporate partners, and investors in the travel, tourism, and hospitality industry. Since their start in the summer of 2016, Voyager HQ has grown to a community of over 1,000 members, dozens of partners, and hundreds of investors in over 55 […]

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John Matson is the Managing Director of Voyager HQ, a club bringing together startup founders, corporate partners, and investors in the travel, tourism, and hospitality industry. Since their start in the summer of 2016, Voyager HQ has grown to a community of over 1,000 members, dozens of partners, and hundreds of investors in over 55 countries.

When he is not connecting the travel industry, John is the Programming Chair and Co-Founder for the NYC Innovation Collective, a nonprofit alliance of NYC’s top technology organizations working together to support program leaders of incubators, accelerators, and startup communities, along with the Co-Director of Startup Grind chapter in NYC, a monthly speaker series to educate, motivate, and connect entrepreneurs in over 300 cities around the world.

In his spare time, John co-hosts two podcasts, Travel is Your Business, focusing on the intersection of travel, business, and technology, and 5to9, a podcast interviewing people who pursue passions through side projects outside their 9 to 5 jobs.

In This Episode, John Reveals …

  • The vision behind Voyager HQ, the service they provide, and who their ideal customer is
  • Some of the pitfalls to avoid with startups, and some common red flags folks should look out for
  • How to spot a good deal, both as an investor and as a customer
  • His podcast, ‘Travel is Your Business’

Resources & Links

John Matson

  • Email: john@voyagerhq.com
  • LinkedIn

Voyager HQ

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 178 | Connecting Travel Startup Founders, Investors and Corporations with John Matson appeared first on Lodging Leaders.

]]> http://lodgingleaders.com/178-connecting-travel-startup-founders-investors-and-corporations-with-john-matson/feed/ 0 177 | The Hotel PMS: Past, Present and Future with Gary Gibb http://lodgingleaders.com/177-the-hotel-pms-past-present-and-future-with-gary-gibb/ http://lodgingleaders.com/177-the-hotel-pms-past-present-and-future-with-gary-gibb/#respond Wed, 29 Aug 2018 07:01:40 +0000 http://lodgingleaders.com/?p=5343 Gary Gibb is Founder and President of AutoClerk, Inc. – a Northern California based software company that provides powerful hospitality technology solutions for independent properties, management companies, and hotel chains. Gary is a graduate of the University of California San Diego with a degree in Applied Physics & Information Sciences. Prior to founding AutoClerk, he […]

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Gary Gibb is Founder and President of AutoClerk, Inc. – a Northern California based software company that provides powerful hospitality technology solutions for independent properties, management companies, and hotel chains.

Gary is a graduate of the University of California San Diego with a degree in Applied Physics & Information Sciences. Prior to founding AutoClerk, he worked as a programmer for the operating systems software company, Network Consulting of Vancouver, BC, Canada, as well as a hotel management company, Thunderbird Management, of Oakland, California.

In This Episode, Gary Reveals …

  • What a hotel Property Management System (PMS) is, what it does, and how it has evolved over the years.
  • What makes a PMS great, including powerful integrations to other systems to provide a complete solution.
  • The differences between an interface vs integration, and why you should care.
  • The security issues you should be aware of, and the difference between premise-based systems versus cloud-based systems.
  • What the future looks like, and as you heard in the opening soundbite, Gary feels blockchain is where it’s all gonna go.

Resources & Links

Gary Gibb

AutoClerk, Inc.

  • AutoClerk Website
  • myHMS Website
  • LinkedIn

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 177 | The Hotel PMS: Past, Present and Future with Gary Gibb appeared first on Lodging Leaders.

]]> http://lodgingleaders.com/177-the-hotel-pms-past-present-and-future-with-gary-gibb/feed/ 0 176 | Make Smarter Pricing and Distribution Decisions with Gino Engels http://lodgingleaders.com/176-make-smarter-pricing-and-distribution-decisions-with-gino-engels/ http://lodgingleaders.com/176-make-smarter-pricing-and-distribution-decisions-with-gino-engels/#respond Wed, 22 Aug 2018 07:01:56 +0000 http://lodgingleaders.com/?p=5333 Gino Engels is co-founder and CCO of OTA Insight, where he leads the delivery and continued development of OTA Insight’s dashboard and reporting capabilities to enable hoteliers to support a profitable revenue and distribution strategy. Gino’s customer-focused objective is to deliver affordable revenue tools to hotels and continuously develop new solutions to help those in […]

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Gino Engels is co-founder and CCO of OTA Insight, where he leads the delivery and continued development of OTA Insight’s dashboard and reporting capabilities to enable hoteliers to support a profitable revenue and distribution strategy. Gino’s customer-focused objective is to deliver affordable revenue tools to hotels and continuously develop new solutions to help those in the hospitality sector overcome technological barriers.

Gino regularly contributes his expert knowledge on the hospitality sector to articles on current trending topics for publications including The Washington Post and also frequently speaks at industry events across the globe such as the SmartGuest Analytics and Best Western International Revenue Conferences in the US, HSMAI and Revenue Forums across Europe and Fastbooking Digital Labs across Asia.

In This Episode, Gino Reveals …

  • What rate parity is, and why it’s important for hoteliers to know about it.
  • How parity can become an issue for hoteliers, the consequences for being out of parity, and who is impacted more; major hotel chains or independents.
  • What rate loss issues are, and Gino shares some stats that might surprise you.
  • Some steps that you can take to combat these issues so you can make smarter pricing and distribution decisions.

Resources & Links

Gino Engels

  • LinkedIn

OTA Insight

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 176 | Make Smarter Pricing and Distribution Decisions with Gino Engels appeared first on Lodging Leaders.

]]> http://lodgingleaders.com/176-make-smarter-pricing-and-distribution-decisions-with-gino-engels/feed/ 0 175 | Show Me That You Know Me with Phil Rubin http://lodgingleaders.com/175-show-me-that-you-know-me-with-phil-rubin/ http://lodgingleaders.com/175-show-me-that-you-know-me-with-phil-rubin/#respond Wed, 15 Aug 2018 07:01:12 +0000 http://lodgingleaders.com/?p=5323 A die-hard Saints fan, Phil knows a thing or two about loyalty. Over the course of his over 25-year career, he’s blended his education, experience and innovation to evolve the way businesses identify, retain and expand the value of their best customers. An impeccable leader with passion to spare, Phil founded the loyalty practice at […]

The post 175 | Show Me That You Know Me with Phil Rubin appeared first on Lodging Leaders.

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A die-hard Saints fan, Phil knows a thing or two about loyalty. Over the course of his over 25-year career, he’s blended his education, experience and innovation to evolve the way businesses identify, retain and expand the value of their best customers. An impeccable leader with passion to spare, Phil founded the loyalty practice at Loyaltyworks, and led the spin-off and formation of rDialogue. Before all that, he was Group VP and General Manager at The Lacek Group—the loyalty marketing firm that is now a part of OgilvyOne.

Through the years, some of the world’s smartest companies including Delta Air Lines, American Express, Nike, Nordstrom, Citigroup, Mandarin Oriental Hotels, Kimpton Hotels & Restaurants, Cox Communications, Macy’s, Sprint and Brooks Brothers have sought Phil’s expertise and it’s no surprise why. He’s fiercely loyal to his craft, his clients, and his teams (both rDialogue & the Saints) and he’s managed to build a team of high-caliber marketers who share his integrity and dedication.

In This Episode, Phil Reveals …

  • Why loyalty programs came about, and their evolution over the last 25+ years.
  • What’s unique about Hospitality loyalty programs that requires a different approach than other industries and categories, and Phil gives examples of brands that are getting it right.
  • What loyalty marketing is, and going beyond the transactional data to create an experience that resonates with the guest on an emotional level.
  • Where small chains and independents fit in, and some of the opportunities and advantages they have over big brands.
  • How consolidation could ultimately impact the guest experience.

Resources & Links

Phil Rubin

  • Email: phil@rdialogue.com
  • LinkedIn
  • Twitter

rDialogue

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 175 | Show Me That You Know Me with Phil Rubin appeared first on Lodging Leaders.

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