Posts

125 | 7 Steps to Transform Your Customer Experience Micro-Moments with Tony Bodoh

Tony is a #1 best-selling author, international speaker and the founder or co-founder of five companies ranging from customer experience consulting to small business training to television production. Tony’s research in the area of human experience has helped companies improve their sales, marketing conversion and customer satisfaction. As a certified Mental Performance coach, he has trained Navy SEALs, Army Rangers, professional athletes and executives how to use their mind and emotions to achieve peak performance. Tony received the Award of Excellence from the Life Mastery Institute for his coaching. Keep Reading »

113 | The Impact of Extraordinary Talent and a Compelling Culture with Dee Ann Turner

Dee Ann is a business leader, best-selling author and speaker. She started her career at Chick-fil-A in 1985 as an administrator in the Human Resources department. Selected as Chick-fil-A’s first female officer in 2001, Dee Ann has led various areas of the business including Human Resources, Franchisee Selection, Culture, Learning and Development, Talent Management and Talent Acquisition. She currently serves as the Vice President of Enterprise Social Responsibility. Keep Reading »

079 | Taking Your Customer Service Experience to the Next Level with Shep Hyken

Shep is a customer service expert, a keynote speaker and New York Times bestselling business author. He is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. His clients range from companies with fewer than fifty employees to corporate giants, such as AT&T, American Express, General Motors, IBM, Kraft, Marriott, Toyota, Verizon, and many more.
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David Mead

075 | Start With Why with David Mead

David has been working with Simon Sinek, a world-renowned thought leader and author of the book, Start with Why: How Great Leaders Inspire Everyone to Take Action, since 2009, and he speaks and facilitates workshops inspired by Simon’s simple, yet powerful message. David travels internationally, helping people shift their perceptions about the reason their organizations really exist, what leadership is, and how human biology plays into it all. Keep Reading »

Mark Glickman

061 | Convey and Leverage Your Sense of Place with Mark Glickman

Mark Glickman is an internationally acclaimed marketing and sales strategist, author, advisor to emerging companies, and professional speaker on topics including marketing, branding, sales and social media. Mark was selected as one of the “Top 25 Most Extraordinary Minds in Sales & Marketing” by Hotel Sales & Marketing Association International (HSMAI).
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Jeffrey Tobias Halter

057 | Why Women: The Leadership Imperative to Advancing Women and Engaging Men with Jeffery Tobias Halter

Jeffery Tobias Halter is a corporate gender strategist. The country’s leading expert on engaging men to advance women, Jeffery is the President of YWomen, a strategic consulting company. The former Director of Diversity Strategy of The Coca-Cola Company, Jeffery has worked with leading companies including McDonald’s, Deloitte, Publicis Groupe, GE and more. Jeffery’s latest book WHY WOMEN, The Leadership Imperative to Advancing Women and Engaging Men, is the first business book written by a man on how companies can advance women to enhance the company. A highly sought-after speaker, Jeffery is a TEDx speaker and frequently talks at industry and corporate events.
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Ruth K Ross

056 | COMING ALIVE: The Journey to Reengage Your Life and Career with Ruth K Ross

Ruth K Ross led a successful career as a strategic human resources executive with top FORTUNE 100 companies for 30 years before she went on to start her own company in San Francisco to focus on the critical intersection where people and process fuse together in organizations. A thought leader on engagement, Ruth’s work with C-suite executives, middle management and service professionals validated her belief that disengagement is robbing people of their passions and cutting deeply into corporate profitability. Keep Reading »

Evan Hackel

053 | Ingaging Leadership (with an I for Involved) with Evan Hackel

Evan Hackel, creator of the concept of Ingaging Leadership and author of Ingaging Leadership, is a successful businessman who has started more than 10 companies. During his tenure at CCA Global Partners, he ran a $5 billion division. One of his signature achievements was turning around a bankrupt business in four years, more than doubling system-wide sales to exceed $2 billion. Keep Reading »