Posts

125 | 7 Steps to Transform Your Customer Experience Micro-Moments with Tony Bodoh

Tony is a #1 best-selling author, international speaker and the founder or co-founder of five companies ranging from customer experience consulting to small business training to television production. Tony’s research in the area of human experience has helped companies improve their sales, marketing conversion and customer satisfaction. As a certified Mental Performance coach, he has trained Navy SEALs, Army Rangers, professional athletes and executives how to use their mind and emotions to achieve peak performance. Tony received the Award of Excellence from the Life Mastery Institute for his coaching. Keep Reading »

124 | A New Generation of Lifestyle Hostels with Rafael Museri

Rafael Museri has over fifteen years of experience in international real estate development. Eight years ago, Rafael moved from Tel Aviv to Panama City, Panama. In 2008, he founded the Dekel Group where his knowledge and expertise have been invaluable in the aggregation of Dekel’s extensive portfolio of real estate assets. Rafael’s vision has facilitated the growth of Dekel and its team – it took Rafael three years to find the village of Pedasi through careful research and then he found the correct team to help take his imagination and turn it into reality. He is the founder and CEO of Selina, a rapidly growing, new generation of lifestyle hostels with 13 locations in Latin America. His personal and successful business record has drawn a lot of successful business groups with great influences to invest in his company.
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122 | ‘5-Star Mentality’ for a 3-Star Brand with Suresh Chawla

Suresh Chawla was born in Burlington, Ontario, Canada, and moved with his parents (Dr. and Mrs. V.K. Chawla) and brother Dinesh to America in 1977.

He has worked with Chawla Hotels since they opened their first property in Greenwood, MS in 1989. He currently serves as President and CFO of Chawla Hotels, which owns 17 limited service hotels, and is currently developing the first Scion Hotel in Cleveland, MS. Keep Reading »

119 | How to Create an Awesome Internship Program with Ron and Kate

Ron Whitfield and Dr. Kate Price-Howard are both seasoned hospitality professionals with extensive experience developing, administering and growing successful internship programs. I’ve invited them back on the show to share how YOU can create an awesome internship program for your property.

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118 | Generate More Revenue Through Tours and Activities with Greg Fisher

Greg Fisher is CEO and co-founder of TripShock, an activities and tours OTA based out of Santa Rosa Beach, FL.

Managing a high volume Destin hotel allowed Greg to focus on Customer Service, and to gain unique insight as to where the travel industry was heading. In 2009, Greg was approached by a respected charter fleet owner in Destin to assist in creating a reservation system. His hard work and dedication quickly got the attention of the local tour operators in Destin Harbor and beyond. The company now operates in 7 different destinations along the northern Gulf Coast with over 175 tour operators participating in the program.
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116 | Take Ownership of Your Business with Kelly Harvel

Kelly Harvel, CHA is a life long hospitality professional with experience in all levels of the lodging industry, from local operation to national branding. He currently serves as President/COO of V&S Hospitality Management – a Full Service Hotel Management Company with a focus on operational customer excellence based in Palm Harbor, Florida.
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115 | Create More Human Digital Relationships to Drive Direct Bookings with Hannah Béraud-Hindi

Hannah is the founder & Chief Emotionist(e) Officer at Hannah Béraud Digital Communications. She helps hotels, restaurants and travel companies create more human digital relationships to drive direct bookings and supports them in their digital transformation. Thanks to a network of partners with expertise in the communications, branding, technology & hospitality sectors, they create multi-dimensional, measurable and strategic solutions adapted to their clients’ resources and objectives. Keep Reading »

112 | Connecting with Your Team, Empowering Women and Mountain Climbing with Lina Patel

Lina Patel’s goal is to climb mountains and her passion is to serve.

Born and raised in India, Lina immigrated to the United States in the early 80’s with her parents. She grew up working in the hotel, cleaning rooms, doing laundry, working front desk shifts, and even mowing the lawn. She remembers coming home after school and immediately racing to the hotel lobby to begin her shift. Keep Reading »