Chip is a hospitality veteran and he’s been serving the industry for more than 30 years. He’s done it all – from washing dishes, to the front desk, Assistant GM, General Manager, Sales Manager, COO, CDO, VP and more. For over 20 years, Chip served America’s Best Franchising as the brand grew from just a few properties to a portfolio of nearly 300. After ABF was acquired by Vantage Hospitality a couple years ago, Chip began his hospitality consultancy, and he has helped multiple development and management groups not only grow profits, but identify key areas for improvement.
Born and raised in Rhode Island, Holly began her hospitality journey at the age of 13 as a housekeeper. Like many hoteliers, she slowly worked her way up through the ranks. By the age of 30, she was managing a hotel, and by 33, she became the General Manager at a Hampton Inn. Today, Holly is a full time mom and chief educator at Lets Rock the Hotel.
William D. Frye, Ph.D., CHE, CHO, CHIA is an Associate Professor and Program Coordinator at Niagara University’s College of Hospitality and Tourism Management and a doctoral graduate from the School of Hotel, Restaurant, and Recreation Management at The Pennsylvania State University. He teaches classes in hotel and resort management, hospitality and tourism law, and club management, and is the professor in charge of Niagara University’s club management and Disney internship programs. He holds a Master of Hospitality Management degree from the Conrad N. Hilton College of Hotel & Restaurant Management at the University of Houston.
Dr. Frye has earned the designation of Certified Hospitality Educator from the Education Institute of the American Hotel & Lodging Association. He also serves as the editor of the Electronic Journal of Hospitality Legal, Safety and Security Research. In 2008, he co-authored a textbook, Managing Housekeeping Operations, available from the Educational Institute of the American Hotel & Lodging Association. Keep Reading
As a multi-unit hospitality veteran of 30+ years, Roger Miller has established himself as one of the hotel industry’s leading sales and marketing technical advisors who offers results-driven, sales & marketing expertise to the industry. He brings a depth of experience as a strategist, trainer, leader, coach, mentor and industry resource for full service, select service, extended stay, resort and independent brands.
Roger has represented more than 225 properties ranging in size from 60 to 600 rooms and $2.5 billion in assets across 42 states. His depth of knowledge across brands includes Marriott/Starwood, Hilton, Hyatt, IHG and Choice Hotels. He also has extensive experience with convention, resort and boutique independent hotels.
Rafael Museri has over fifteen years of experience in international real estate development. Eight years ago, Rafael moved from Tel Aviv to Panama City, Panama. In 2008, he founded the Dekel Group where his knowledge and expertise have been invaluable in the aggregation of Dekel’s extensive portfolio of real estate assets. Rafael’s vision has facilitated the growth of Dekel and its team – it took Rafael three years to find the village of Pedasi through careful research and then he found the correct team to help take his imagination and turn it into reality. He is the founder and CEO of Selina, a rapidly growing, new generation of lifestyle hostels with 13 locations in Latin America. His personal and successful business record has drawn a lot of successful business groups with great influences to invest in his company.
Last month, I featured Ron Whitfield and Dr. Kate Price-Howard, and we took a deep dive into How to Create an Awesome Internship Program. Click here to listen to that episode.
This is part two in the hospitality internship series.
Today’s guests are ResortQuest Interns Jordon Bonner, Nick Delaney, Allison Johnstone and Yaminah Cummings, and their Internship Advocates Ron Whitfield and Dr. Kate Price-Howard. Keep Reading
Suresh Chawla was born in Burlington, Ontario, Canada, and moved with his parents (Dr. and Mrs. V.K. Chawla) and brother Dinesh to America in 1977.
He has worked with Chawla Hotels since they opened their first property in Greenwood, MS in 1989. He currently serves as President and CFO of Chawla Hotels, which owns 17 limited service hotels, and is currently developing the first Scion Hotel in Cleveland, MS. Keep Reading
Eric Danziger is the chief executive officer of Trump Hotels, the world-renowned luxury hotel brand and management company, and is responsible for the strategic direction, growth and performance of the business.
With more than 45 years of experience in the hotel business, Eric, who started as a bellman at The Fairmont San Francisco at the age of 17, has served as the head of several of the industry’s leading hotel companies. He joined Trump Hotels following roles as President and CEO of Starwood Hotels, President and COO of Carlson Hotels Worldwide and President and CEO of Wyndham Hotel Group.
Kelly Harvel, CHA is a life long hospitality professional with experience in all levels of the lodging industry, from local operation to national branding. He currently serves as President/COO of V&S Hospitality Management – a Full Service Hotel Management Company with a focus on operational customer excellence based in Palm Harbor, Florida.
Lina Patel’s goal is to climb mountains and her passion is to serve.
Born and raised in India, Lina immigrated to the United States in the early 80’s with her parents. She grew up working in the hotel, cleaning rooms, doing laundry, working front desk shifts, and even mowing the lawn. She remembers coming home after school and immediately racing to the hotel lobby to begin her shift. Keep Reading