Posts

087 | Improving Retention Through Training and Development with John Hogan

John J. Hogan, CHA CMHS CHE CHO is a career business professional and educator who has held senior leadership with responsibility in several organizations involving operational, academic and entrepreneurial enterprise. He has demonstrated competencies as a strong leader, relationship builder, problem solver and mentor and is frequently invited to speak at franchise meetings, management company and hospitality association industry events. He also acts as an expert witness in both research and testimony in hospitality industry related cases.

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086 | Hiring for Personality and Fit with Al Munguia

Al Munguia is the general manager of the Jupiter Hotel, a mid-century renovated motor inn turned boutique hotel in the heart of Portland. He has worked in the travel and tourism industry since the age of 20 and has worked in many major destinations, including San Francisco, San Diego and Guadalajara, Mexico. Using his experience with Starwood, Marriott and Holiday Inn Hotels, Al has been successful in helping make Portland a unique destination for travelers from around the globe. He enjoys using his network to attract international visitors to the broad range of activities, hotels, restaurants and events that the state of Oregon has to offer. Keep Reading »

083 | How to Build Great Hotel Teams with the Hotelier Mastermind

At it’s core, the Hotelier Mastermind includes John Hogan, Kathleen Hogan, Tim Danyo and Jon Albano.

John and Kathleen are the Co-Founders of HospitalityEducators.com, a hotel consulting resource for hospitality professionals focused on making hotels more profitable. Kathleen is the CEO and John is the Chief Learning Officer. Among other things, Hospitality Educators is the creator and facilitator of the AAHOA Certified Hotel Owners Program, the CHO.

Tim is a film maker, an educator, and an entrepreneur, and he’s the Founder and CEO of the video production company ImaginationMedia.tv Keep Reading »

079 | Taking Your Customer Service Experience to the Next Level with Shep Hyken

Shep is a customer service expert, a keynote speaker and New York Times bestselling business author. He is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. His clients range from companies with fewer than fifty employees to corporate giants, such as AT&T, American Express, General Motors, IBM, Kraft, Marriott, Toyota, Verizon, and many more.
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078 | Networking, Service and Passion with Ryan Brown

Ryan recently embarked on a career in the hospitality industry after more than 7 years of service in the United States Air Force. He has an optimistic personality mixed with an awesome work ethic, and he’s making some noise in his new position. Ryan currently serves as a front desk agent for a full service franchise property in Florida and is a shining example of how hard work and a “can do” attitude can fast track you to realize great success in the hospitality industry.
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Tim Danyo

077 | Using Video to Grow Your Business with Tim Danyo

Tim Danyo is a film maker, an educator, and an entrepreneur. His training is in visual communications and has worked on many successful film, documentary, television and web video projects. Based on Missoula, Montana, Tim’s company, Imagination Media, provides video production, editing, and duplication services for Web, TV, commercials, promotional, corporate and training videos.
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076 | Service, Trends, Brands and More with David Eisen

David Eisen is editor-in-chief of the Questex Hospitality Group, whose titles include the more-than-a-century-old Hotel Management magazine. His responsibilities include overseeing print and digital direction, and leading content creation for events and conferences under the Questex umbrella. Prior to joining Questex, he was hotel editor at Business Travel News.
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David Mead

075 | Start With Why with David Mead

David has been working with Simon Sinek, a world-renowned thought leader and author of the book, Start with Why: How Great Leaders Inspire Everyone to Take Action, since 2009, and he speaks and facilitates workshops inspired by Simon’s simple, yet powerful message. David travels internationally, helping people shift their perceptions about the reason their organizations really exist, what leadership is, and how human biology plays into it all. Keep Reading »

David Lund

074 | Increase Hotel Profits Through Financial Leadership with David Lund

David is an international hospitality financial leadership expert who has held positions as a Regional Financial Controller, Corporate Director and Hotel Manager with Fairmont Hotels & Resorts. David authored an award winning workshop on financial leadership, and he coaches hospitality executives, leads group facilitations with hospitality teams and delivers his Financial Leadership Training workshop throughout the world. Keep Reading »