132 | Practical Hospitality Consulting for Today’s Hotelier with Chip Elbers

Chip is a hospitality veteran and he’s been serving the industry for more than 30 years. He’s done it all – from washing dishes, to the front desk, Assistant GM, General Manager, Sales Manager, COO, CDO, VP and more. For over 20 years, Chip served America’s Best Franchising as the brand grew from just a few properties to a portfolio of nearly 300. After ABF was acquired by Vantage Hospitality a couple years ago, Chip began his hospitality consultancy, and he has helped multiple development and management groups not only grow profits, but identify key areas for improvement.

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096 | Manager as Coach with Ron Whitfield

Ron Whitfield is an Executive General Manager with ResortQuest by Wyndham in Destin Florida. He earned his Associate of Arts Degree from the University of West Florida and a Bachelors of Science in Hospitality Administration from Florida State University with an emphasis in Resort and Club Management.

Ron has been in the Vacation Rental Industry for more than two decades. He has had a Community Association Management License for 22 years and has been a Real Estate Broker for 11 years.

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094 | Investing in Your People with Joann Saucier

Joann V. Saucier, Ed.D. has 30 years experience in hospitality/tourism, government, education, and real estate management. She served as Director of Operations and Senior Regional Manager, ResortQuest, Destin, FL 1985–2005, and went on to serve as a Management Consultant for several companies and organizations, including the Greater New Orleans Hotel & Lodging Association.

Joann earned a Bachelor of Arts in Sociology and Social Studies Education from Dominican College, New Orleans, LA, a Masters of Education in Counseling from Loyola University, New Orleans, LA, and a Doctor of Education in Educational Psychology from the University of Tennessee, Knoxville.

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091 | An Entrepreneurial Mindset with Kerry Ranson

Kerry V. Ranson is Chief Development Officer, Business & Acquisitions, for HP Hotels – a Birmingham, Alabama-based 3rd party management group with a portfolio of over 30 hotels in 12 states comprised of Hilton, Marriott, InterContinental, Choice, and Independent full-service and select-service hotels. Kerry is also the outgoing Chairman of the Board for the IHG Owners Association. Read more

Dawn Berry

059 | Fail a Thousand Times and Be Cause in the Matter with Dawn Berry

Dawn is President and CEO of PHD Hospitality, a full service asset management, design and development company based in Scottsdale, AZ. In just 10 years, PHD has operated, owned or managed a portfolio of up to 23 properties under management in 11 states.

In 2015, PHD Hospitality ranked #85 in the Hotel Business Top 100 Management Companies report. Read more

Rick Takach

043 | How to Find, Train and Keep Good People with Rick Takach

Rick Takach, Jr. is President and CEO of Vesta Hospitality – a fully integrated hotel development and hospitality management company based in Vancouver, Washington. In less than 20 years, Vesta has grown their portfolio to 13 properties under management in 8 states.

Last year, Hotel Business ranked Vesta Hospitality #78 in their Top 100 Management Companies of 2014 report. Read more

041 | Direct Sales, Customer Satisfaction and Employee Retention with Michael Pleninger

Mike is co-Founder and President of Newport Hospitality Group (NHG) – a nationally recognized hotel management company with operations across the eastern United States. Since Mike and long time family friend Bill Carey founded NHG in 1990, they have grown their portfolio to 34 properties under management in 5 states.

Last year, Hotel Business ranked NHG #66 in their Top 100 Management Companies of 2014 report. Read more

039 | How to Create a Memorable Guest Experience with Tom Conran

Tom Conran serves as a Principal of Greenwood Hospitality Group – a Colorado-based company focused on the acquisition, repositioning, and management of upscale, full-service and select-service hotels. Formed in 2009, Greenwood Hospitality Group has grown their portfolio to 15 properties under management in 10 states.

Last year, Hotel Business ranked Greenwood Hospitality Group #60 in their Top 100 Management Companies of 2014 report. Read more

038 | Don’t Be Afraid to Start Small with H. Mark Daley III

H. Mark Daley, III is President and CEO of The Generation Companies – a real estate investment company based in Raleigh, NC that provides real estate management and development services to individuals, families, corporations, and institutions. In less than 20 years, The Generation Companies portfolio has grown to 25 properties, including the brands Home 2 Suites, Homewood Suites, Staybridge Suites, Candlewood Suites, MainStay Suites, and Suburban Extended Stay Hotel.

Last year, Hotel Business ranked The Generation Companies #86 in their Top 100 Management Companies of 2014 report. Read more

036 | Effective Networking through Touchpoints and Follow Up with Binita Patel

Binita is currently a Vice President with HMB Hotels based in Allentown, PA, focusing on the finance and asset management aspects of the business. Prior to returning to HMB Hotels, she served as a Manager at Ramsfield Hospitality Finance, and Associate Investment Manager at Beacon Hospitality Partners, both located in New York, NY. Read more