Posts

115 | Create More Human Digital Relationships to Drive Direct Bookings with Hannah Béraud-Hindi

Hannah is the founder & Chief Emotionist(e) Officer at Hannah Béraud Digital Communications. She helps hotels, restaurants and travel companies create more human digital relationships to drive direct bookings and supports them in their digital transformation. Thanks to a network of partners with expertise in the communications, branding, technology & hospitality sectors, they create multi-dimensional, measurable and strategic solutions adapted to their clients’ resources and objectives. Keep Reading »

111 | Profit from Guest Intelligence with RJ Friedlander

RJ Friedlander is the Founder & CEO of ReviewPro, the world leader in Guest Intelligence for the hotel industry. He recently negotiated the sale of ReviewPro to Shiji Group, a publicly traded company that is 15% owned by Alibaba and one of the largest hospitality technology companies in the world. Prior to ReviewPro, Friedlander worked extensively in the Internet and technology sector in Europe, US and Asia and spent 10 years at Grupo Planeta where he was the CEO of the Group’s Digital Media Division. Keep Reading »

107 | 15 Successful Habits of an Awesome General Manager with Rupesh Patel

Rupesh is the CEO of 3Hospitality and SmartGuests.com, and he operates award winning hotels in the Daytona Beach area. Known for his out of the box, innovative thinking, Rupesh has incorporated his marketing and design background into hospitality industry to deliver simple ideas that bring smiles to guest’s faces and drive revenues for his hotels. Keep Reading »

104 | Hotel Bids that Fill Last-Minute Rooms with Inder Sharma

Inder Sharma is a visionary, a serial entrepreneur, an angel investor and an environmentalist seeking practical solutions to everyday life problems. He has founded 15 companies over the last 20 years varying from hospitality solutions, to energy efficient lighting, to power generation. Inder founded Hotel.com in 1996 and sold it in 2001. He founded hotelsupplies.com which became the platform for chicebuys.com. He founded medibuy which went public in 2001 with a valuation of $1.5B. Inder has been associated with AAHOA for over 23 years and has been part of it’s growth since 1993.  Keep Reading »

103 | Travel, Tourism and Tech with Martin Owen

Martin Owen joined the industry as a travel agent specializing in corporate travel, before working in reservations and sales for an international airline. He moved back into agency management eventually managing a chain of travel agencies in London.

In 1983, he joined Travelbag, a small company of 12 people selling discounted air tickets to Australia. He was part of the ownership team that grew the company to 400 people as a major long-haul tour operator. Travelbag also ran its own charter flight operation with daily flights to Australia from the UK, and owned a tourist ranch and hotel in Central Australia.

On selling his stake in Travelbag in 1996, he established a Tourism Consultancy, Owen Organization. The consultancy assisted in air and land product purchasing for a major tour operator; technology management for an international travel agency group; technology consulting for Sabre/American Airlines in Europe; establishing travel industry distribution for Serviced Apartment rentals worldwide; and developed a travel agency specializing in international travel for dogs among other projects.

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102 | Putting the Consumer in Control of their Experience with Raul Leal

Raul is CEO of Virgin Hotels and is responsible for the company’s overall expansion, customer experience and culture. In a career that spans 30 years, Raul has held top management positions for Interstate Hotels, Lane Hotels and the Continental companies and is one of the few hospitality industry executives that understands both the lifestyle and branded hotels segments. Keep Reading »

101 | Service Recovery – Be the Hero with Susan Pannozzo

Susan Pannozzo, CHA, CHT brings over 30 years of experience to the hospitality industry. She started her career as a Guest Service Representative, working her way up through multiple departments to eventually the role of General Manager. After 14 years in hotel operations, Susan joined the corporate office of IHG in 2000 as Quality Consultant, later transitioning to the IHG Training Department where she managed the quality and service training programs for the Americas Region up until February of 2017. Keep Reading »

100 | Improving Online Distribution and Profitability with Erik Muñoz

Erik is a hotel technology marketing specialist, with deep experience across global markets with solutions such as revenue management, online distribution and property management.  Erik started his career in hotel management, then shifted to technical roles in solution consulting and delivery, before specializing in sales and marketing leadership.
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