Posts

143 | Artificial Intelligence for Labor Management with Nigel Beck

Nigel is CEO and Founder of When Labs: artificial intelligence for augmenting management, driving compliance, employee engagement, retention, and productivity.

Nigel’s passion for HR and management comes from over two decades of building and managing teams from two to thousands around the globe, and led to his acquisition of Kenexa, a human capital management company, the 6th largest acquisition IBM had ever made. Read more

142 | How to Increase Repeat Bookings and Drive Direct Revenue with Marc and Erica

Marc Heyneker is the co-founder and CEO of Revinate, the leading hospitality SaaS company that helps hoteliers drive more direct revenue and deliver exceptional guest experiences.

Since being founded in 2009, Revinate has grown its offerings to include targeted marketing and data management, guest surveys, and online reputation management.

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141 | Upping Your F&B Game with Keith Halfmann

Keith is an award winning hospitality executive specializing in all phases of hotel and restaurant development from concept creation through opening.  Having developed over 10 highly successful bar and restaurant concepts inside hotels, he understands how to retain guests and draw locals back into hotels for amazing experiences. With his broad depth of knowledge he helps owners and developers achieve sustainability in today’s’ competitive landscape.

Keith credits having spent significant hours of endurance training to compete in IronMan and long distance cycling events, saying, “I applied the same mental focus and determination that I have when competing into hotel operations, and found great success”. Read more

140 | Crazy Hotel Stories by Industry Professionals

Today’s show is going to be a little different.

Several weeks ago, I reached out to my email list to ask industry folks to share a crazy hotel story. I’m sure most of us have dozens. Some hilarious, some heartwarming, and some may be downright disturbing.

I got a lot of great responses, and this episode will include 6 of them.

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139 | Engage Your Guests in Real Time Using Artificial Intelligence with Raj Singh

Raj Singh is a Product Design expert from a family of hoteliers, and CEO at Go Moment, a company dedicated to making customer service instant. Go Moment’s Ivy is the world’s leading automated customer service platform for hotels. Read more

138 | The Business Case for Case Goods Refinishing with Robert Wallis

Robert Wallis is Director of Sales and Operations at Case Goods Refinishing. He came from a family of academics, but 25 years ago, after completing a master’s degree, he realized his passion was not in academics, but rather in working with his hands. He believes the predominant industry practice of letting case goods and public area wood furniture steadily deteriorate to prematurely end up in a landfill neither makes sense environmentally nor as a hospitality best practice. To keep case goods looking great all the time, and to extend their lifespan, is both attainable and fiscally responsible. It was this conviction that led Robert to develop, over five years, the green processes and business model that makes this possible.

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137 | Hotel Fire Safety and Prevention with Buddy Dewar

Buddy is the former Director of Florida’s State Fire Marshal’s Office and is internationally known as a fire safety expert. He earned a BA in Economics from Florida Atlantic University, and a MBA from Nova Southeastern University. Read more

136 | Escaping the Hilton Sonoma Fire with Jon Petz

Jon is a motivational keynote speaker who works with organizations who want to create a culture of peak performance backed by purpose and passion. As an opening Keynote speaker, closing keynote speaker or combination of keynote and conference emcee, his quality, customization and energy is unsurpassed. Jon holds a Bachelors Degree in Communications Systems Management and Interpersonal Communications from Ohio University.

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135 | Hospitality Recruiting Best Practices with John Carpenter

John Carpenter has been in recruiting for 7 years, two years of recruiting semi-pro/college basketball players, and 5 years in the hospitality industry. He currently serves as Hotel Division Executive Recruiter and Vice President of Operations at Snelling Hospitality in Akron, Ohio.

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134 | The Trap of Success with Gene Hammett

Gene Hammett works with companies to discover new strategies for growth. From small businesses to large corporations, he presents his ideas on becoming THE choice, not a choice, and unleashing the entrepreneurial spirit by activating internal brand ambassadors for companies. Gene’s podcast, Leaders in the Trenches, has been recognized by Inc. and Entrepreneur for its insight on marketing and sales leadership.

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