http://lodgingleaders.com/120-look-inside-jd-powers-2017-north-american-hotel-study-rick-garlick/ Powerful Business Strategies for Hospitality Professionals Wed, 19 Jul 2017 18:52:00 +0000 hourly 1 https://wordpress.org/?v=4.9.8 http://lodgingleaders.com/120-look-inside-jd-powers-2017-north-american-hotel-study-rick-garlick/#comment-15 Wed, 19 Jul 2017 18:52:00 +0000 http://lodgingleaders.com/?p=4449#comment-15 Thanks for this. GREAT info. Possibly because it feeds my selective perception and confirmation bias….. I’ve felt like chicken little warning about apps and tech, the commodification of our business down to location and rate, because of our being mesmerized by tech companies. Hospitality is a business of relationships, and we’re not used to being taken advantage by tech companies that have their own self interests, and overhead, in mind. We’ve been sold snake oil for years, and it’s why we lost our inventory and rate to the OTAs in the first place. We’ve let our guard down too many times, and it’s important that we realize you can’t virtualize the guest experience.

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