192 | A Life Improving Customer Experience with Alex Shashou

Alex Shashou is the Co-Founder and President of ALICE, a top-ranking staff Task Management & Collaboration platform with a global customer base of 2,000+ hotels.

Born and raised in London, Alex grew up in the hospitality industry, and he’s become a sought-after hospitality thought leader, speaking on technology and innovation in hospitality at conferences around the world. In 2016, Alex was awarded the HFTP President’s Award, which recognizes a person who has made a significant contribution to the hospitality industry and in 2018, he received the Hotel Experience Next Generation Leader Award.

Alex earned a bachelor’s degree from the University of Pennsylvania, Wharton School of Business.

In This Episode, Alex reveals …

  • The ALICE platform, what it is, how it works, the vision behind it, and the problem they’re solving.
  • How hospitality can be defined or measured in hotels today, and the most common challenges hotels face in delivering value for their guests.
  • How can hotels improve how they service guests in the future, and Alex reveals what he would focus on as a hotel owner/operator.
  • How hotels can be more than just a place to stay for guests, and what can they do to actually make the stay more meaningful.

Resources & Links

Alex Shashou

  • LinkedIn

ALICE

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …