David has been working with Simon Sinek, a world-renowned thought leader and author of the book, Start with Why: How Great Leaders Inspire Everyone to Take Action, since 2009, and he speaks and facilitates workshops inspired by Simon’s simple, yet powerful message. David travels internationally, helping people shift their perceptions about the reason their organizations really exist, what leadership is, and how human biology plays into it all.

Everything David does is designed to propel people to be a little more than they were yesterday.

In This Episode, David Reveals

• What it means to start with why, and why that’s important.
• The difference between manipulation vs. inspiration, and how manipulations can lead to transactions, not loyalty.
• The concept of The Golden Circle – imagine a bullseye where the outer circle represents the what, the inner circle is the how, and the bullseye is the why.
  • Every company in the world knows what they do. i.e., they can describe their product or service.
  • Some companies know how they do what they do. They know how they’re different i.e. A unique selling point.
  • Very few companies know why they do what they do.
• The idea that normal companies communicate to their customers from the outside in and then have some call to action, e.g. this is what we do, and this is how we do it.
• That inspiring companies start with why, that the ‘why’ engages us emotionally while the ‘what’ and ‘how’ serve as the evidence of the belief.
• How human biology play into it all.
  

David offered to share a 16-page presentation on the Golden Circle designed for people who want to share the idea with others.

And, if you’d like to get the Publisher version that includes the slides and presenter notes, send me an email.

Imagine a world where nearly everyone wakes up each day inspired to go to work at your hotel, feels safe and valued while they are there, and returns home at the end of each day fulfilled – feeling as though they are contributing toward something greater than themselves.

Now imagine the experience your guests will have with a team that feels this way.

It all starts with Why.

Resources & Links

David Mead

• david[at]startwithwhy.com
• LinkedIn

Start with Why

• Start with Why: How Great Leaders Inspire Everyone to Take Action
• Website

Simon Sinek

• Facebook
• Twitter
• YouTube

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 075 | Start With Why with David Mead appeared first on LodgingLeaders.

David is an international hospitality financial leadership expert who has held positions as a Regional Financial Controller, Corporate Director and Hotel Manager with Fairmont Hotels & Resorts. David authored an award winning workshop on financial leadership, and he coaches hospitality executives, leads group facilitations with hospitality teams and delivers his Financial Leadership Training workshop throughout the world.

In This Episode, David Talks About

• The concept of financial leadership, what it is, and how it can impact a hotel’s profitability.
• Creating a financial communication system where the leadership team knows what is happening financially, and is plugged into the financial well-being of the hotel.
• Why making agreements with your team, not setting expectations, is more effective in building commitment.
• His financial leadership workshops, how they work, and how he’s able to guarantee a return on investment for his training.
• Some practical, actionable steps hoteliers can take today to have an immediate impact on profitability.

David offered to share his e-book, The Seven Secrets to Increase Your Hotel Profits Fast, for FREE with the Lodging Leaders community. Click here to download the book!

Resources & Links

• david[at]hotelfinancialcoach.com
• Website
• LinkedIn
• Facebook
• Twitter
• Google+
• Office: 949-791-2739
• Direct: 415-696-9593

David Lund
The Hotel Financial Hotel
708 Fernleaf Avenue
Corona del Mar, CA 92625

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 074 | Increase Hotel Profits Through Financial Leadership with David Lund appeared first on LodgingLeaders.

Leslie Samuel is a former university professor turned full-time blogger. The owner of Become A Blogger, and the host of the Learning with Leslie podcast, all of his content is focused on building an online business, from blogging, to marketing, to social media.

In This Episode, Leslie Talks About

• Blogging, what it is, and what you need to know before getting into it.
• Building your audience, and why controlling your platform, as you do with a blog, is better in the long run.
• Leveraging the people staying in your hotel, and training your staff to encourage guests to share their experiences on social media.
• Facebook, the differences between your personal feed and company feed, and how to ensure you can measure the analytics for your posts.
• LinkedIn, how to build your profile, and how to network effectively.
• Getting clear on your goals with social media to make the biggest impact in the least amount of time.

If building an online presence is important to you, you’re going to love this episode.

Resources & Links

• Email: leslie[at]becomeablogger.com
• Become A Blogger website
• Learning with Leslie Podcast
• Facebook
• Twitter
• Google+
• LinkedIn
• YouTube
• Instagram
• Pinterest

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 073 | Become a Blogger with Leslie Samuel appeared first on LodgingLeaders.

Jay Papasan is co-author of the best-selling book The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results, which has garnered more than 238 appearances on the national bestseller lists including #1 on the Wall Street Journal, NewYork Times, and USA Today.

Jay serves as Gary Keller’s co-author and executive editor on other best-selling titles including: The Millionaire Real Estate Agent, The Millionaire Real Estate Investor, SHIFT: How Top Real Estate Agents Tackle Tough Times, FLIP: How to Find, Fix, and Sell Houses for Profit, and HOLD: How to Find, Buy, and Rent Houses for Wealth. He also co-authored SHIFT Commercial.

Before joining Keller Williams Realty, Jay served as an editor at HarperCollins Publishers where he worked on such best-selling books as Body-for-Life by Bill Phillips and Go for the Goal by Mia Hamm.

In This Episode, Jay Talks About

• The Lies – misinformation we’ve all been fed about multitasking, discipline, willpower, balance, and everything matters equally.
• Low hanging fruit, and why that can be a bad thing.
• The Truths, and Jay shares a quick, effective way to approach your to-do list.
• The Focusing Question: “What’s the ONE Thing you can do such that by doing it everything else will be easier or unnecessary?”
• The Domino Effect.
• Extraordinary results – living with purpose, living by priority, and living for productivity.
• Goal setting to the now, beginning with your someday goal, and working backwards to your 5 year goal, 1 year, 1 month, 1 week and 1 day goals.

I prepared a FREE download – The ONE Thing Planner – to help you tackle your to-do list. I use this every day to help me stay on task and focus on my ONE thing. If you want to achieve extraordinary results each day, download the planner.

Resources & Links

Jay’s Books

• The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results
• The Millionaire Real Estate Agent, The Millionaire Real Estate Investor
• SHIFT: How Top Real Estate Agents Tackle Tough Times
• FLIP: How to Find, Fix, and Sell Houses for Profit
• HOLD: How to Find, Buy, and Rent Houses for Wealth
• SHIFT Commercial

The ONE Thing

• The ONE Thing – Tools and Forms
• Email: support[at]the1thing.com
• The ONE Thing Website
• Jay on LinkedIn
• Twitter
• YouTube

1221 South MoPac Expressway
Suite 400
Austin, Texas 78746

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 072 | The ONE Thing That Delivers Extraordinary Results with Jay Papasan appeared first on LodgingLeaders.

Geoff Smart, Ph.D. is co-author of the New York Times bestselling book, Who: The A Method for Hiring, which is ranked #1 on Amazon.com on the topic of hiring talented teams. He’s also Chairman & Founder of ghSMART, a leadership consulting firm with 12 offices in the U.S. and one in London whose mission is to use its expertise in business and human behavior to help CEOs, boards, and investors build valuable organizations.

Geoff earned a B.A. in Economics with Honors from Northwestern University, an M.A., and a Ph.D. in Psychology from Claremont Graduate University, where he was mentored by Peter F. Drucker.

In This Episode, Geoff Reveals

• The single biggest problem in business today: unsuccessful hiring.
• The costs of making hiring mistakes, and why most people are bad at hiring.
• How to create a scorecard, essentially a blueprint for success, which takes the theoretical definition of an A Player and puts it in practical terms for the position you need to fill. Scorecards include:
  • the Mission of the position – Why the position exists
  • Outcomes – What must be accomplished
  • Competencies – How you expect the hire to operate in the fulfillment of the job, and the achievement of the outcomes
• How to generate a flow of the best candidates.
• The four types of interviews, and how to ask the right interview questions to dramatically improve your ability to quickly distinguish an A Player from a B or C candidate
• How to attract the person you want to hire, by emphasizing the points the candidate cares about most

I prepared a FREE detailed summary of the book, Who: the A Method for Hiring, and adapted it for the hospitality industry. The comprehensive 11-page PDF goes much deeper into the teachings we discuss in the interview, and it’s a great supplement for this episode.

If hiring A players for your hotels is important to you, download the book summary.

Resources & Links

• Who: The A Method for Hiring
• Email: geoff.smart[at]ghsmart.com
• Website
• LinkedIn
• Twitter
• Facebook
• Google+
• YouTube
• SMARTtools (new!)
• SMARTfest (new!)

G.H. Smart & Company, Inc.
203 N. LaSalle Street
Suite 2100
Chicago, IL 60601

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 071 | Who: The A Method for Hiring A Players for Hotels with Geoff Smart appeared first on LodgingLeaders.

Toral Desai, Psy.D. is a Principal at ghSMART, where she serves private equity and Fortune 500 clients in the areas of management assessment, talent planning and organizational change initiatives. She focuses on identifying an organization’s strategic objectives to attract, develop, and retain top talent.

Prior to joining ghSMART, Toral was at The Ritz-Carlton Hotel Company, where she partnered with the executive team to ensure business goals for the brand were supported by sound talent management strategies, particularly in the areas of leadership development, learning frameworks, and employer marketing. Before her role at The Ritz-Carlton, Toral led change management initiatives within the finance division of Marriott International.

Toral earned her Doctorate in Psychology and her MBA from Widener University. She was awarded a Bachelor’s degree in Psychology from the University of North Carolina.

In This Episode, We Talk About

• Your company Mission – HOW you will get to where you want to be
• Your Vision – WHERE you want to be
• Your Culture – the beliefs and behaviors that determine how your employees and management interact and handle outside business
• Getting clear on your WHY – why you do what you do (your purpose), because people don’t buy what you do, they buy why you do it.
• Change management, what it is, and why hoteliers should care about it.
• 3 key principles of change management and how to apply them to hotels, including preparing for and building a commitment to change, communication and training, and sustaining the momentum and the change.
• The potholes leaders run into when implementing changes, and the best way to avoid them.
• The critical elements of success, including the ghSMART PWR framework – having the right priorities in place, having the right people in critical roles, and having solid relationships.

Toral prepared a FREE download exclusively for the Lodging Leaders community. Her guide, 10 Principles of Change Management, provides a set of practices and guidelines to help leaders effectively execute initiatives that will require change. To get the most out of this episode, download the guide.

Resources & Links

Toral Desai

• Email: tdesai[at]ghsmart.com
• LinkedIn

Toral Desai, Psy.D.
Principal
ghSMART & Company, Inc.
3455 Peachtree Road NE, Suite 500
Atlanta, GA 30326
Office: +1 678-424-1700

ghSMART

• ghSMART Website
• SMARTfest

Sponsors

• This episode is sponsored by Vertical Booking USA

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 070 | Mission, Vision, Culture and Change Management with Toral Desai appeared first on LodgingLeaders.

Jeffrey Goldstein has been working as a franchise attorney in the franchise and distribution niche for over three decades. Jeff and the Goldstein Law Firm, by choice, do not represent franchisors or suppliers; they only represent franchisees and dealers because they believe representing franchisors, especially in the litigation context, is directly harmful to your status and position as a franchisee or dealer.

In This Episode, Jeff Reveals

• The importance of having your franchise agreement reviewed by an attorney before you sign, and why.
• What to do when a hotel franchisee fails a quality assurance inspection (QAI) and why that process is flawed.
• The differences between mediation, arbitration, and litigation, and why some disputes are handled in court and others in arbitration.
• Why the concept of a franchise consultant who ‘mediates’ liquidated damages is usually not in the franchisee’s best interest.
• What happens when you acquire a branded property, and he explains the differences between an “assignment of agreement” and a “then-current” agreement.
• His take on the battle between franchisees and franchisors – whether it has become more equal or equitable for franchisees over the years, and whether organizations like AAHOA and AH&LA have helped in that regard.

Jeff prepared a FREE download exclusively for the Lodging Leaders community. His guide, the Top Ten Worst Provisions in a Franchise Agreement, goes even deeper into some of the concepts we discussed. To get the most out of this episode, download the guide.

If you are in the process of performing your due diligence on a franchise opportunity, you are probably struggling to comprehend the seemingly-unending legalese in the franchise agreement. You owe it to yourself to understand the implications of that agreement, and this interview is a great start at understanding terminology, concepts, and pitfalls that could have a direct impact on your business.

Resources & Links

Episodes referenced in this interview

• ep 021 | Mediation, Fact-based Decision Making, and Doing the Right Thing with Ramesh Gokal

Jeffrey M. Goldstein

• Email: jgoldstein[at]goldlawgroup.com
• Website
• LinkedIn
• Twitter
• Facebook
• Google+
• YouTube

Goldstein Law Firm, PLLC
1629 K St. NW, Suite 300
Washington, DC 20006
Phone: (202) 293-3947
Fax: (202) 315-2514

Sponsors

• This episode is sponsored by Vertical Booking USA

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 069| What You Need to Know About Franchise Agreements with Jeffrey Goldstein appeared first on LodgingLeaders.

Glenn Haussman hosts the No Vacancy podcast, a weekly on demand radio show, writes two columns per week for Hotel Management, contributes to USA Today, is a frequent keynote speaker and sought out lodging trends expert with near 20 years’ experience. Glenn is also frequently quoted in publications such as the New York Times and CNN.com.

In This Episode, Glenn Talks About

• Launching Hotel Interactive Radio, the first podcast in the hospitality industry, back in 2010.
• His interview with Mike Leven, and why that was one of the most memorable episodes.
• Marketing and brand awareness, and different ways you can connect with your customers on a more personal, more human level.
• Social media, and creating and curating valuable content that resonates with your clientele.
• His new company, Rouse Media, the many services he offers, and his new show, the No Vacancy Podcast.

Resources & Links

• Email: glenn[at]rouse.media
• Website
• LinkedIn
• Twitter
• Facebook
• Instagram

55 Cygnet Drive
Smithtown, NY 11787
917-604-2900

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 068 | Personality Driven Content Development with Glenn Haussman appeared first on LodgingLeaders.

Peter Ivanov is a Virtual Teams Expert, Keynote Speaker and Executive Coach. He has 20 years of international experience leading Virtual Teams of 100+ people – spread across Eastern and Western Europe, Central Asia, Middle East and Africa – and delivered outstanding business results. His Management System “Virtual Power Teams” has won multiple corporate awards.

In This Episode, Peter Reveals …

• How to motivate your team spread across multiple locations and some of the mistakes managers often make.
• Why fostering a personal connection within your team promotes engagement and contributes to improved professional performance.
• How setting goals in a group environment based on your team members’ individual strengths, and using peer accountability, can drive even greater results.
• Why creating a positive praise culture and setting an appealing team reward can lead to phenomenal results.

Peter prepared a FREE download exclusively for the Lodging Leaders community. The guide, 3 Common Mistakes in Managing Virtual Teams, goes even deeper into some of the concepts we discussed, and it includes some self-coaching questions that will help you improve team performance.

To get the most out of this episode, download the guide.

Resources & Links

• FREE Guide: 3 Common Mistakes in Managing Virtual Teams

Peter Ivanov

• Email: info[at]peter-ivanov.com
• Website
• LinkedIn
• Twitter
• Facebook
• Google+
• YouTube

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 067 | Creating Power Teams Through Accountability and a Positive Praise Culture with Peter Ivanov appeared first on LodgingLeaders.

Amy Infante is a sales & marketing consultant to the hospitality industry. Her businesses, Plan B Consultants, Inc. and Sales4Hire™ provide cost effective, “done for you” hotel sales & marketing solutions, as well as consulting services customized to fit your needs.

In This Episode, Amy Reveals …

• The trap that many properties fall into of only focusing on reactive sales, like RFPs, and why that can set you up for serious cash flow challenges.
• Short term strategies for hotels that need revenue immediately, and several actionable ways to find the low hanging fruit.
• How to build a consistent and sustainable sales pipeline, what that looks like, and how to take a more proactive approach to revenue generation.
• The root causes for underperforming sales departments, and what you can do about it.
• The disconnect that can happen between the owners and the sales team, and how that can derail proactive efforts.

Amy’s team prepared a free download exclusively for the Lodging Leaders community. The valuable guide, 7 Tips For Hotel Owners To Evaluate Sales Team Effectiveness, outlines seven key indicators that you have a capable sales team, and includes tips for evaluating each.

To get the most out of this episode, download the guide.

Resources & Links

• FREE Guide: 7 Tips For Hotel Owners To Evaluate Sales Team Effectiveness

Amy Infante

• LinkedIn
• Email: amy.infante[at]planbconsultants.com

Plan B Consultants, Inc.

• Website
• LinkedIn
• Twitter
• Google+
• YouTube
• Email: info[at]planbconsultants.com
• Phone: (312) 636-7384

Plan B Consultants, Inc.
920 Avenue E.
Wisner, NE 68791

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!If you enjoyed this episode, please share it using the social media buttons at the bottom of the post. Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

The post 066 | Building a Consistent and Sustainable Sales Pipeline with Amy Infante appeared first on LodgingLeaders.