Posts

Quentin McElveen

166 | Create a Moment of Truth with Quentin McElveen

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Quentin McElveen is a graduate of the University of South Carolina, and holds a B.S. degree in Hospitality Management. He is a passionate Hotel Operations Manager who has excelled in several positions within full-service and select-service hotels. He believes that employee empowerment and communication is important to the success of hotels. As Quentin thrives in his career, he often encourages others to think big and follow their dreams, despite all challenges. Quentin’s dream is to become an owner of hotels.

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145 | Proactive Strategies for Service and Sales with Hospitality Instructor Keely Law

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Keely Law is Sales Manager for the Marriott Shoals Hotel and Spa in Florence, Alabama, and she has been part of the hospitality network for over 15 years. She is passionate about women’s empowerment and karaoke, in that order. Her personality can best be described as 1 part sales professional, 1 part skills developer, 2 parts community volunteer and 3 parts world traveler. (And 0 parts math genius?) Equipped with a degree from the University of Life, Keely creates authentic conversations that shed light on vulnerability, transparency, and truth.

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112 | Connecting with Your Team, Empowering Women and Mountain Climbing with Lina Patel

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Lina Patel’s goal is to climb mountains and her passion is to serve.

Born and raised in India, Lina immigrated to the United States in the early 80’s with her parents. She grew up working in the hotel, cleaning rooms, doing laundry, working front desk shifts, and even mowing the lawn. She remembers coming home after school and immediately racing to the hotel lobby to begin her shift. Read more

107 | 15 Successful Habits of an Awesome General Manager with Rupesh Patel

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Rupesh is the CEO of 3Hospitality and SmartGuests.com, and he operates award winning hotels in the Daytona Beach area. Known for his out of the box, innovative thinking, Rupesh has incorporated his marketing and design background into hospitality industry to deliver simple ideas that bring smiles to guest’s faces and drive revenues for his hotels. Read more

099 | Induction, On-boarding and Training with Rocco Bova

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Rocco is a passionate hotelier and energetic entrepreneur with a remarkable career of over 20 years. He studied hotel management at Westminster College in London and Cornell University in Singapore, and he has worked in some of the finest, world class properties in amazing destinations spanning three continents. He’s led pre-opening, rebranding, and repositioning projects, and he’s recognized as a turnaround expert. Read more

090 | Hotelier Vendor Relations with Atul Patel

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Atul G. Patel, CHO is a second generation hotelier. He and his family moved to the United States in 1979 and settled in Tifton, GA, where his family bought their first independent hotel. After learning the trade in the family business, Atul went on to earn a Bachelor’s degree in Economics from Emory University, and a Master’s Degree in Finance Georgia State. He now has an interest in seven properties, and he and his partners manage a portfolio of five.

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078 | Networking, Service and Passion with Ryan Brown

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Ryan recently embarked on a career in the hospitality industry after more than 7 years of service in the United States Air Force. He has an optimistic personality mixed with an awesome work ethic, and he’s making some noise in his new position. Ryan currently serves as a front desk agent for a full service franchise property in Florida and is a shining example of how hard work and a “can do” attitude can fast track you to realize great success in the hospitality industry.
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Rocco Bova

054 | Creating Rewarding Relationships with Guests, Staff and Industry Professionals with Rocco Bova

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Rocco Bova is a passionate hotelier and an energetic entrepreneur with a remarkable career of nearly 20 years. He studied hotel management at Westminster College in London and Cornell University in Singapore, and he has worked in some of the finest, world class properties in amazing destinations spanning three continents. He’s led pre-opening, rebranding, and repositioning projects, and he’s recognized as a turnaround expert. Read more

Rupesh Patel

044 | Convert Your Guests Into Raving Fans with Rupesh Patel

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Rupesh is the CEO of 3Hospitality and SmartGuests.com, and he operates award winning hotels in the Daytona Beach area. Known for his out of the box, innovative thinking, Rupesh has incorporated his marketing and design background into the hospitality industry to deliver simple ideas that bring smiles to guest’s faces and drive revenues for his hotels.

Rupesh regularly shares his passion for entrepreneurship, customer service and marketing on numerous industry websites, social media and blogs. Read more

036 | Effective Networking through Touchpoints and Follow Up with Binita Patel

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Binita is currently a Vice President with HMB Hotels based in Allentown, PA, focusing on the finance and asset management aspects of the business. Prior to returning to HMB Hotels, she served as a Manager at Ramsfield Hospitality Finance, and Associate Investment Manager at Beacon Hospitality Partners, both located in New York, NY. Read more